Russell Poole: Managing Director
Development of our franchisee's through coaching and leadership is a key component of our business strategy and Russell takes a lead role in this area. Additionally with the other members of the support team we are always looking to be the market leader in ensuring both our franchisee's and their customers have access to the best information and products to ensure the best outcomes in the work that we do. Making living spaces come alive is our vision and all business decisions are made with this in mind to ensure we grow our group of delighted customers.
Angela Sayring: Systems Developer/Administrator
Pzazz's commitment to developing best-practice systems stems from the conviction that technology leadership will not only provide the franchise with a competitive edge in the market but will streamline and take cost out of Franchise Owner's businesses and reduce the risks of being in business. This in turn enables our Franchisee's to offer exceptional service and value to their customers.
Pzazz has developed an end to end business support system using a new generation web-based platform called ActionStep (www.actionstep.com) which we have named FIMS. FIMS provides everything that Franchise Owners need to help them operate their businesses in one application, and handles everything from initial customer contact through to accounting and payroll. Angela is continuously looking to improve the efficiency and effectiveness of our businesses 'back office' to provide our customers with the best value and most efficient service possible.
A significant amount of interaction with our potential and current customers occurs via our web site. Angela leads the development of this resource where we look to provide useful information to assist home owners in their knowledge and choices when remodelling their homes.
Alyson Ballinger: Office Manager
No business operates successfully without an efficient and effective Office Manager and we are fortunate to have in our team a person with genuine empathy to peoples needs and a commitment to getting things sorted. Since 2008 Aly has been our go to person to get things done and keep our office running smoothly - long may this continue.
In addition, Pzazz works with a network of professionals whose role it is to provide expertise and support to Pzazz Franchise Owners which supplements the Franchise Support Office team in specialist areas of the business such as marketing, banking and insurance.
Mike Humphrey - Sales Facilitator
Pzazz is committed to our customers having a great experience from first contact through to completion of the project and beyond. As such we instigated the role of Sales Facilitator to be that first point of contact when we respond to your enquiry.
The initial focus of the role is to fully understand what you are wanting to achieve through the building project. We believe to complete a project that you will be delighted with we need to understand the emotions that are driving the desire to have the work carried out, in essence how do you want to feel once the project is finished. Only then can we begin to put together an offer that will bring this about. Once we understand this we will work closely with the people involved in the design, pricing and management of the project to ensure the desired outcome is achieved.